You should receive a helpful reminder email one day before your appointment.
We recommend booking your appointment up to three weeks in advance.
Last minute appointments are sometimes available as a walk in or last minute booking.
Appointments can be booked online, via telephone or email.
A full consultation will be carried out before your treatment, if your therapist suspects that you have any medical reason why the appointment should not be carried out then for safety reasons we will be unable to honour your appointment but you may still have to pay for it.
Although restrictions have now lifted in England we continue to wear masks in salon, and practice good hand hygiene. Please bring a mask with you to your appointment.
If you believe you have an infectious illness such as a sickness bug, cold or flu please re-arrange your appointment. We can normally accommodate changing one appointment but it is harder for us to rebook everyone if we all get poorly.
We reserve the right to stop treatment if it becomes apparent during the appointment that you or someone you have contact with has COVID-19 symptoms. In this situation you will be obliged to pay for the treatment even if it is unfinished.
Please cancel your appointment with as much notice as possible. Appointments where 24hrs notice is not given may be charged up to 100% of the appointment value, at management discretion.
If you are unable to attend your appointment and do not make an effort to contact us. Full payment will be required before you are able to book another appointment. If you have used the online booking tool, we will claim the full appointment cost back from the card you booked with if we do not hear from you.
Attend as close to the specific time of your appointment as possible, we have limited waiting space and have to dedicate extra time to deep cleaning the salon in between treatments.
Please attend your appointment on your own, unless you need support. This is time for you to relax!
Sanitise and wash your hands, on arrival.
We love meeting your babies (furry/ human/ plant) and you are welcome to bring them to your appointment. But please remember- this treatment is time for YOU and we will need your hands for 60+ mins. If you will be distracted/stressed or pestered please make your appointment at a time where you can arrange alternative care or arrange to bring someone with you to help with care.
Self care is not selfish- it is essential!